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Frequently Asked Questions

F.A.Q

We might not know it ALL, but we know MOST

What’s the return policy?

You can exchange a layer of the mattress for a softer or firmer one within 120 days for $50 per exchange. If you choose to return the mattress within 120 days, there is a $99 return fee, and the mattress must be in our possession before we can issue the refund. Please retain the plastic and boxes for returns. If you use an oversized box we will have to charge you the actual cost of any additional fees.

What’s the layer exchange policy?

You can exchange a layer of the mattress for a softer or firmer one within 120 days. There is a $50 exchange fee per exchange, and you can exchange one layer at a time with unlimited exchanges within the 120-day trial period. We include packaging materials, a dedicated box, and a prepaid shipping label, all conveniently provided with the exchanged layer upon delivery. After receiving the exchanged layer, you will have 30 days to return it. Please call us to schedule a free FedEx pick-up for your return.

What’s the difference between the 10”, and 13″ Models

The 10” model comprises three layers of 3” latex and is our most popular option. Our 13” model offers four layers of 3” latex, providing extra support, particularly for those with heavier weight.

What’s the difference between Soft, Medium, and Firm for the Talalay & Dunlop latex mattresses?

Soft: Ideal for side or back sleepers, conforms to body contours, superior pressure relief, plush surface for a restful night.
Medium: Suitable for back, side, or combination sleepers, optimal cushioning with essential support, harmonious blend of softness and firmness.
Firm: Optimal for stomach sleepers, robust support, stable sleep surface, resilient alignment for a restful night.

What is the shipping cost and what locations do you ship to?

Orders ship to all lower 48 states in the United States. Shipping is free. We do not ship to Alaska or Hawaii.

How long until the mattress is delivered?

Orders are shipped within 1-3 business days and delivered by FedEx within 2-5 business days, depending on location. Cal King sizes may require an additional 1-2 business days for shipping.

Can I wash my quilted mattress cover?

The cotton & wool quilted cover can be removed but is not suitable for machine washing or dry-cleaning. We recommend spot-cleaning with mild detergent and a brush, and disinfecting by placing it in direct sunlight. Please avoid machine wash, dry-clean, or hand-cleaning in a bathtub, as these methods can cause shrinkage and damage.

What type of foundation should I use with this mattress?

Our mattress is compatible with both solid foundations, adjustable bases, or slatted wood foundations featuring spacing of 3″ or less. It’s important to refrain from utilizing slatted foundations with gaps exceeding 3 inches or traditional box springs equipped with actual springs, as these will compromise the mattress’s performance and longevity.

What type of fire barrier is in the mattress:

Our Talalay & Dunlop mattresses use a 1” layer of New Zealand Joma Wool within the cover. Our Latex Hybrid Foam and Gel Memory Foam mattresses use a Rayon Eco-Shield Inner Liner derived from natural cellulose fibers.

How long does the mattress need to breathe before use?

Our latex mattress is ready for immediate use upon unpacking. There’s no need for an “off-gassing” period, and it quickly regains its original size and shape, allowing you to enjoy it without any delay.

What’s the difference between Talalay and Dunlop latex?

Talalay latex is bouncier and offers better contouring and pressure relief, while Dunlop latex is denser and provides greater support and alignment. While both can offer a great combination of relief and support, they are slightly better at their respective qualities. For specific needs like chronic pain or sensitivity to pressure, Talalay toppers can be ideal.

How much edge support does the mattress have?

Our mattresses generally have more robust edge support without the need for additional materials. Conventional edge support commonly found in spring beds is often unnecessary in latex mattresses or mattresses with high density foam.

What type of topper should I buy?

When choosing a topper, consider both thickness and density. A 2” topper will make the mattress moderately softer, while a 3” topper will make it significantly softer. Latex toppers offer durable support, relief and natural breathability, while a memory foam topper provides pressure relief and contouring comfort. Your decision should depend on the current mattress firmness, desired softness, height, body weight, and sleeping preference.

Do your mattresses work on Adjustable bases?

Yes, our mattresses are exceptionally suitable for adjustable bases. Both latex and memory foam offer remarkable flexibility, adapting to various angles and shapes of an adjustable bed. They ensure support, maintain spinal alignment, and distribute body weight evenly, regardless of the bed’s position.

Do your mattresses sleep hot?

No, our mattresses, including both latex and memory foam options, are designed to sleep cool. Latex mattresses utilize an open-cell structure for ample air circulation, while our memory foam models are infused with thermo gel beads that absorb and store excess heat, creating a cooling sensation.

What is in our quilted mattress cover?

Our quilted mattress cover at Foam Sweet Foam is hand-sewn with organic cotton and quilted with natural Joma Wool for comfort and durability. It features a convenient zipper for easy layer replacement, rearrangement, removal, and spot cleaning.

Does our latex have man-made rubber?

Our latex products are exclusively made from 100% natural rubber sourced directly from rubber trees. The finished latex consists of 98% pure rubber, with the remaining 2% composed of natural elements such as fatty acids, soaps, and reinforcing agents required for the manufacturing process. We do not carry any blended or synthetic latex.

Do we use glue in our mattresses?

For California King latex layers (both Talalay and Dunlop) and King Talalay layers, we utilize a non-toxic water-based glue, which is GreenGuard certified for its absence of harmful chemicals and off-gassing. Similarly, our latex foam hybrid and gel memory foam hybrid also incorporate water-based glue to securely hold the components in place.

Is it safe to purchase a latex mattress if I have a latex allergy?

Indeed, purchasing a latex mattress is generally considered safe, even for individuals with latex allergies. This is due to the thorough removal of proteins responsible for allergic reactions during the latex-to-foam transformation process. We’ve successfully delivered mattresses to numerous customers with latex allergies, all without encountering any reports of allergic responses. We are also delighted to offer samples of our latex products, allowing you to make an informed and confident decision in your purchase.