We really appreciate the help we got as first time latex mattress buyers and the no pressure approach. I'd done a lot of research and knew we wanted to try one. Everyone was great to work with and our one split layer exchange worked out easily enough. We couldn't be happier with the adjustable base and mattresses. I have eliminated hip pain issues I had for years on our previous bed. We also saved money over any local alternative. A big thank you to you FSF!
Just wanted to thank you for the excellent service on our recent top layer replacement. We purchased the mattress over 10 years ago (and didn't even find the Invoice). By knowing generally when we bought it in 2008, FSF found the Invoice. We took pictures of the top layer, which had over 1/2 inch of sag, provided them and after a phone call to discuss the problem, we were sent a new Talalay top layer. Our King mattress sleeps like a brand new bed now.. You've got the best warranty around!
It is a big leap of faith to buy an expensive mattress sight unseen to be assembled by you. I am an overweight side sleeper with arthritic hips and horrible shoulder pain. Within weeks, the pain in my shoulder was gone and I no longer woke up with screaming hips. Within a month, I had full range of motion in my shoulder/arm. Something I haven't had in years, in spite of physical therapy, cortisone shots and every medicine imaginable. I can now put a belt on. Sounds simple, but it was something I couldn't do. When I got the mattress and set it up, I liked it but my wife had back and neck pain. It was way too firm for her, and she can normally sleep on anything. I was ok, but wanted a little more plushness. After speaking with Heidi, she made a few suggestions and we narrowed it down to swapping a lower support layer for a split top layer. The new layer was here in no time and we are both sleeping great.
I bought from them for a second time, which says something right there. But the best part is that they called me back, after I had already ordered on the phone, because they thought I had ordered unwisely and wanted me to re-consider. The already had my money, but cared enough to go the extra mile. P.S. Their recommendation worked out super.
We love our mattress. Heidi and everyone ar Foam Sweet Foam was marvelous! We ordered a King mattress, xtra firm Dunlap, firm Dunlap, firm Dunlap and medium Dunlap. It was way to hard for me- my husband said he was fine, but... after talking with Heidi she suggested returning one of the firms and getting a medium Talalay. We did- and though I thought I’d never get the King foam back into the box, with their help and guidance, I did. Now the bed is absolutely perfect! My husband is loving it (still firm enough for him) and I love it. The Talalay gives it the softness I needed.
We have purchased 3 mattresses from Foam Sweet Foam because we love them so much! We researched a lot of companies and decided on Foam Sweet Foam because of their informative website and great reviews. The first mattress we ordered was a queen to make sure we liked it (Soft Talalay, Medium Dunlop, Firm Dunlop, and XFirm Dunlop). It is perfect! We then decided to purchase the split Cal. King for our adjustable bed: Soft Talalay, Medium Talalay, and Firm Dunlop for my side and Soft Talalay, Medium Dunlop and XFirm Dunlop for my husband's side. We had to exchange two layers and the exchanges were quick and easy and the customer service was excellent. We couldn't leave our daughter with her old mattress so we purchased a Full size mattress - Soft Talalay, Medium Talalay, and Firm Dunlop. She wanted a "sink in feeling" and this worked perfectly. I recommend purchasing their Urban Green Natural Mattress Pad. It fits great.
The best customer service I have experienced in a very long time. I asked for a recommendation on pretty unique mattress needs that I have. They responded the next morning. Then we had a call and they made a recommendation. Not only was it for something less expensive than I was going to spend, but it turned out to be absolutely perfect. They know their product. Listen to them. Mattress came exactly on time, perfect instructions to assemble it. The best mattress I have ever owned period. I can't believe how well it suits my needs and I have tried a lot of different kinds/materials. If you are in the market for memory foam type mattress, there is not a single one that can match the firmness levels of these latex foam mattresses, or that offer the layered customization. I will never go back.
Bought the California King size mattress about 10 years ago and 2 pillows. Love it and the pillow solved my neck pain and has saved me thousands dollars that was going to the chiropractor. So $99 is pretty inexpensive way to get healthy sleep. Customer service is great. A nice friendly person quickly answers the phone.
My wife and I absolutely love this mattress, and it is refreshing to deal with a company that does what it says. The folks at Foam Sweet Foam worked with us to get the perfect comfort level. Our entire experience has been great. Thanks Foam Sweet Foam
I have had a lot of trouble with mattresses in the last few years so I was very nervous about buying another one. I had lots of questions and concerns when I called "Foam Sweet Foam" but Both Heidi and Scott were so helpful and really put my mind at ease. My first arrangement of layers wasn't quite right but when I called, Scott gave me step by step instructions on how to adjust the layers and gave me the confidence that I could do it. My bed is just right now, and I am really happy with it. I think there is more to getting the right mattress than just finding the one you want. Customer service is vital and I give the staff at Foam Sweet Foam five stars for their great assistance.