We purchased a split king, 13” mattress with two different configurations for my wife and I with both Talalay and Dunlop layers in February. We could not have been happier with the products and service. After several adjustments and sleeping nights, we had to do a layer exchange, and the staff worked with us exactly as promised with no surprises. This is our first time with a latex mattress and we love the beds.
My husband and I purchased a King 100% Natural Talalay Latex mattress (layers: 2 medium, 1 firm, 1 extra firm) in December 2013. We also purchased a foundation. We loved it from the first night. We noticed that the comfort level did not feel the same in December 2019. We contacted Foam Sweet Foam and followed their suggestions on how to confirm any loss of thickness. It turned out all of the latex layers were still in perfect condition and it was the foundation causing the problem. After sending the owner pictures of the problem, he immediately said that he stood behind all of his products and would send us a brand new foundation at No Charge. What wonderful customer service! The foundation arrived and we are now sleeping on a bed that feels brand new.
It’s always a crap shoot when you purchase a product with a 30yr warranty as you never know if they will still be in business or if they will really stand by their product. Service after the sale is EXTREMELY important to me and I believe Foam Sweet Foam stands by their product and really honors their warranty. I bought two three piece mattress sets with wool zippered covers, one in 2007 and another in 2008 and my sister also purchased one after I told her about the company. We had an issue with one of our latex layers and the company took care of us after providing photos. I wouldn’t hesitate to recommend them.
We bought a mattress 12 years ago and enjoyed it immensely. When we were packing up to move recently, we noticed that two of the layers had deteriorated, and, in trying to roll up the layers to move them, pieces broke off from the rest of the mattress. We contacted Foam Sweet Foam, sent photos of the issue, and were reassured that ours was an unusual situation. They replaced the layers quickly and shipped them to us. We are sleeping soundly once again thanks to a wonderful product and a company that stands by its 30 year warranty. Thank you FSF!
I bought a four layer king about three years ago and my wife and I still love it. Makes it hard to travel and sleep in hotel rooms though. Service was great. I was back poking around on the site thinking about buying another one for a guest room that I had to sleep in when my wife had a bad cold with a lot of coughing.
It's been around 9 years since I purchased my first Foam Sweet Foam mattress. The layered concept is different than most mattress construction, and was a bit surprising to me when first visiting their website. However it makes perfect sense, because you can determine how firm or soft you want your mattress to be. If that changes over time, you can accommodate that by changing layers and not buying an entirely new mattress. These things are awesome, and I have switched out every mattress in my house with one of these. Even my guests get to sleep on one of these. I would not buy any other mattress. On top of that, they have great customer service. They are very informative and knowledgeable about their product - they know latex.
This is my second purchase from Foam Sweet Foam. Absolutely love the quality of the Urban Green Mattress. It’s so comfortable that my family members as well as friends have purchased their products. Great, honorable company that will advise you well on the right fit for your needs. Highly recommended!
Our latex mattress we purchased in 2012 through Foam Sweet Foam is absolutely the best bed we have ever slept on. It is comfortable yet supportive, and it sleeps much cooler than memory foam or a traditional mattress. We have been similarly impressed with the latex pillows. Foam Sweet Foam's product quality and customer service is top notch, making your purchase here worth every penny!
We bought a 4 layer mattress with 3 layers of Dunlop and one layer of Talalay. Putting it together is a challenge at first, especially if you have a headboard and foot board as we do. It gets a bit easier if you need to take the cover off and rearrange the layers. We exchanged our top Talalay layer for a firmer layer. I have arthritis and pretty bad back pain, and I was hoping the latex mattress would help my back, but it does not seem to have helped much in that area. Nevertheless, the mattress is comfortable and we are glad we bought it. The latex pillows are nice too. Heidi and everyone we interacted with were very helpful and professional. Changes were easy. Foam Sweet Foam is focused on excellent customer care, and I appreciate it!